{"id":5529,"date":"2022-07-22T02:00:00","date_gmt":"2022-07-22T00:00:00","guid":{"rendered":"https:\/\/alvarotrigo.com\/epa\/refund-game-ps5\/"},"modified":"2024-08-22T11:04:17","modified_gmt":"2024-08-22T09:04:17","slug":"refund-game-ps5","status":"publish","type":"post","link":"https:\/\/alvarotrigo.com\/blog\/refund-game-ps5\/","title":{"rendered":"How to Refund a PS5 Game [Fastest Ways]"},"content":{"rendered":"\n<p>Have you ever purchased a PS5 game only to realize it wasn&#8217;t what you expected? Maybe it was the wrong version, or you just changed your mind. Don&#8217;t worry, with the right steps, It&#8217;s possible to <strong>return a digital game on PS5<\/strong>.<\/p>\n\n\n\n<p>Let&#8217;s explore the quickest ways to get a game refund on PS5 and keep your gaming experience frustration-free.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" data-src=\"https:\/\/alvarotrigo.com\/blog\/assets\/imgs\/2022-07-22\/how-to-request-a-refund-on-ps5.jpeg\" alt=\"How To Request a Refund on PS5\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"can-you-refund-a-game-on-ps5%3F\">Can You Refund A Game On PS5?<\/h2>\n\n\n\n<p><strong>Yes, you can request a refund for a PS5 game within 14 days of purchase, but only if the game hasn&#8217;t been downloaded or played yet. Once you start accessing the game, the sale is considered final, making you ineligible for a refund.<\/strong><\/p>\n\n\n\n<p>A game that has been opened can only be refunded if it is faulty, glitchy, or unplayable. Refunds are also accepted for pre-ordered games, which can be canceled anytime before release, providing added flexibility.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Check out the <a href=\"https:\/\/www.playstation.com\/en-us\/legal\/playstation-store-cancellation-policy\/#games\" rel=\"nofollow noopener\" target=\"_blank\">official PS5 refund policy<\/a> if you want to get the legal details.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-refund-a-game-on-ps5\">How To Refund A Game On PS5<\/h2>\n\n\n\n<p>These are the two ways to get a refund on PS5:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"method-1%3A-%E2%80%98request-refund%E2%80%99-button\">Method 1: <em>\u201cRequest Refund\u201d <\/em>Button<\/h3>\n\n\n\n<p>This is the fastest method to refund a game on PS5.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\n<p><strong>Step 1.<\/strong> <strong>Click <\/strong>the<strong> <em>\u201c<\/em><\/strong><a href=\"https:\/\/www.playstation.com\/en-us\/support\/store\/ps-store-refund-request\/\" rel=\"nofollow noopener\" target=\"_blank\"><strong><em>Request Refund<\/em><\/strong><\/a><strong><em>\u201d <\/em><\/strong>button<strong> <\/strong>from the PlayStation\u2019s web page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" data-src=\"https:\/\/alvarotrigo.com\/blog\/assets\/imgs\/2022-07-22\/how-to-refund-a-game-on-ps5-step-1-click-request-button.jpeg\" alt=\"How To Refund A Game on PS5 - Step 1: Click the Request Button\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/figure>\n<\/li>\n\n\n\n<li>\n<p><strong>Step 2.<\/strong> <strong>Tap<em> \u201cYes\u201d<\/em><\/strong> to confirm you are the account owner.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" data-src=\"https:\/\/alvarotrigo.com\/blog\/assets\/imgs\/2022-07-22\/how-to-refund-a-game-on-ps5-step-2-click-yes.jpeg\" alt=\"How To Refund A Game on PS5 - Step 2: Click Yes\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/figure>\n<\/li>\n\n\n\n<li>\n<p><strong>Step 3.<\/strong> <strong>Select <em>\u201cReturn a game or add-on\u201d<\/em><\/strong> as the reason for the refund.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" data-src=\"https:\/\/alvarotrigo.com\/blog\/assets\/imgs\/2022-07-22\/how-to-refund-a-game-on-ps5-step-3-click-return-a-game.jpeg\" alt=\"How To Refund A Game on PS5 - Step 3: Click 'Return a game'\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/figure>\n<\/li>\n\n\n\n<li>\n<p><strong>Step 4.<\/strong> <strong>Choose <em>\u201cI\u2019ve changed my mind\u201d<\/em><\/strong><em> <\/em>to avoid more unnecessary questions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" data-src=\"https:\/\/alvarotrigo.com\/blog\/assets\/imgs\/2022-07-22\/how-to-refund-a-game-on-ps5-step-4-click-changed-mind.jpeg\" alt=\"How To Refund A Game on PS5 - Step 4: Click \u2018I\u2019ve changed my mind'\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/figure>\n<\/li>\n\n\n\n<li>\n<p><strong>Step 5.<\/strong> <strong>Click<em> \u201cNo\u201d<\/em><\/strong><em> <\/em>when asked if you\u2019ve streamed or downloaded the game.<br><br>Otherwise, you may not be eligible for a refund.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" data-src=\"https:\/\/alvarotrigo.com\/blog\/assets\/imgs\/2022-07-22\/how-to-refund-a-game-on-ps5-step-5-click-no.jpeg\" alt=\"How To Refund A Game on PS5 - Step 5: Click No\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/figure>\n<\/li>\n\n\n\n<li><strong>Step 6. State the number of days<\/strong> that have passed since you purchased the game.<\/li>\n\n\n\n<li><strong>Step 7.<\/strong> <strong>Copy<\/strong> the Support ID provided and <strong>choose <\/strong>how you want to be contacted.<br><br>You can choose between being contacted by chat or by phone. We recommend using the phone, as you can persuade the operator better than by chat.\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" data-src=\"https:\/\/alvarotrigo.com\/blog\/assets\/imgs\/2022-07-22\/how-to-refund-a-game-on-ps5-step-7-contact-operator.jpeg\" alt=\"How To Refund A Game on PS5 - Step 7: Contact the operator\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/figure>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"method-2%3A-contact-playstation-support-(especially-for-uk-customers)\">Method 2: Contact PlayStation Support (Especially for UK Customers)<\/h3>\n\n\n\n<p>This method is longer than the previous one. It is especially valid for those who wonder how to refund a game on PS5 when you are based in the UK. Still, it\u2019s worth noting that these steps are also applicable to US-based customers.<\/p>\n\n\n\n<p>Here are the steps to contact PlayStation Support if you live in the UK:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Step 1. Go <\/strong>to PlayStation\u2019s<strong> <em>\u201c<\/em><\/strong><a href=\"https:\/\/www.playstation.com\/en-us\/support\/store\/ps-store-refund-request\/\" rel=\"nofollow noopener\" target=\"_blank\"><strong><em>refund requests webpage<\/em><\/strong><\/a><strong><em>\u201d<\/em>.<\/strong>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" data-src=\"https:\/\/alvarotrigo.com\/blog\/assets\/imgs\/2022-07-22\/refund-a-game-on-ps5-step-1-visit-refund-page.jpeg\" alt=\"Refund A Game on PS5 - Step 1: Visit Refund Page\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/figure>\n<\/li>\n\n\n\n<li><strong>Step 2<\/strong>. <strong>Select <em>&#8220;Games &amp; add-ons&#8221;.<\/em><\/strong>\n<p>Remember that you will only be eligible for a refund if you requested it 14 days from the purchase and didn\u2019t download or stream the content.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" data-src=\"https:\/\/alvarotrigo.com\/blog\/assets\/imgs\/2022-07-22\/refund-a-game-on-ps5-step-2-select-game-add-ons.jpeg\" alt=\"Refund A Game on PS5 - Step 2: Select 'Games &amp; Add-ons'\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/figure>\n<\/li>\n\n\n\n<li><strong>Step 3.<\/strong> <strong>Click<em> \u201cContact PlayStation Support\u201d <\/em><\/strong>to start the refund process.\n<p>Once you click the blue button, you\u2019ll be redirected to the contact support page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" data-src=\"https:\/\/alvarotrigo.com\/blog\/assets\/imgs\/2022-07-22\/refund-a-game-on-ps5-step-3-contact-playstation-support.jpeg\" alt=\"Refund A Game on PS5 - Step 3: Click on 'Contact PlayStation Support'\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/figure>\n<\/li>\n\n\n\n<li><strong>Step 4. Select <em>\u201cPS Store &amp; Refunds\u201d<\/em> <\/strong>from the different issues.\u00a0\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" data-src=\"https:\/\/alvarotrigo.com\/blog\/assets\/imgs\/2022-07-22\/refund-a-game-on-ps5-step-4-select-psstore-refunds.jpeg\" alt=\"Refund A Game on PS5 - Step 4: Select 'PS Store &amp; Refunds'\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/figure>\n<\/li>\n\n\n\n<li><strong>Step 5. Click <\/strong>on<strong> <\/strong><em><strong>\u201cPlayStation Store refunds\u201d<\/strong> <\/em>and continue.\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" data-src=\"https:\/\/alvarotrigo.com\/blog\/assets\/imgs\/2022-07-22\/refund-a-game-on-ps5-step-5-select-playstation-store-refunds.jpeg\" alt=\"Refund A Game on PS5 - Step 5: Select 'PlayStation Store Refunds'\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/figure>\n<\/li>\n\n\n\n<li><strong>Step 6. Choose<\/strong> from the different options that appear based on location.\n<p><strong>If you are a US-based customer, <\/strong>choose the <em>&#8220;Refund Assistant&#8221; <\/em>option for quick, 24\/7 automated support, leading to a live agent if needed.\u00a0<br><br>However,<strong> if you are a UK-based customer<\/strong>, choose th<em>e &#8220;Email Us&#8221;<\/em> option. Here, you must fill out a detailed form and submit it for review. Refunds for both may vary depending on the payment method.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" data-src=\"https:\/\/alvarotrigo.com\/blog\/assets\/imgs\/2022-07-22\/refund-a-game-on-ps5-step-6-select-refund-assistant-us.jpeg\" alt=\"Refund A Game on PS5 - Step 6: Select 'Refund Assistant' (US)\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/figure>\n<\/li>\n\n\n\n<li><strong>Step 7. Submit <\/strong>the form.<br><br>You\u2019ll almost immediately receive an automated confirmation email to show that the request has been received. If the request is accepted, you\u2019ll receive another email indicating that the money has been refunded.<br><br>Take note that any refunds are made using the initial payment method. However, this might not be the case for all payment methods, including:\n<ul class=\"wp-block-list\">\n<li>Bancontact (MisterCash)<\/li>\n\n\n\n<li>Money vouchers<\/li>\n\n\n\n<li>Paysafecard<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>In these cases, you\u2019ll receive in-store credit. This means you\u2019ll have the money in your PlayStation account and can use it to purchase games, add-ons, or subscriptions on the website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"references\">References<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.playstation.com\/en-us\/legal\/playstation-store-cancellation-policy\/#games\" rel=\"nofollow noopener\" target=\"_blank\">official PS5 refund policy<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"related-articles\">Related Articles<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/alvarotrigo.com\/blog\/discord-on-ps5\/\">How To Get &amp; Use Discord on PS5<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/alvarotrigo.com\/blog\/ps4-external-hard-drive-ps5\/\">Can I use PS4 external hard drive on PS5?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/alvarotrigo.com\/blog\/play-ps3-games-ps5\/\">Play PS3 Games On PS5<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/alvarotrigo.com\/blog\/web-browser-ps5\/\">How To Use PS5 Web Browser<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/alvarotrigo.com\/blog\/switch-lego-games\/\">Best Nintendo Switch LEGO Games<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/alvarotrigo.com\/blog\/hbo-max-ps5\/\">How to Use HB0 on PS5<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>You bought a game and want to refund it? No problem! Here&#8217;s how to refund PS5 games.<\/p>\n","protected":false},"author":8,"featured_media":5528,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[96],"tags":[15,13,14],"class_list":["post-5529","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ps5","tag-consoles","tag-games","tag-ps5"],"acf":[],"_links":{"self":[{"href":"https:\/\/alvarotrigo.com\/blog\/wp-json\/wp\/v2\/posts\/5529","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alvarotrigo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/alvarotrigo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/alvarotrigo.com\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/alvarotrigo.com\/blog\/wp-json\/wp\/v2\/comments?post=5529"}],"version-history":[{"count":5,"href":"https:\/\/alvarotrigo.com\/blog\/wp-json\/wp\/v2\/posts\/5529\/revisions"}],"predecessor-version":[{"id":15939,"href":"https:\/\/alvarotrigo.com\/blog\/wp-json\/wp\/v2\/posts\/5529\/revisions\/15939"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/alvarotrigo.com\/blog\/wp-json\/wp\/v2\/media\/5528"}],"wp:attachment":[{"href":"https:\/\/alvarotrigo.com\/blog\/wp-json\/wp\/v2\/media?parent=5529"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/alvarotrigo.com\/blog\/wp-json\/wp\/v2\/categories?post=5529"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/alvarotrigo.com\/blog\/wp-json\/wp\/v2\/tags?post=5529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}