High-bandwidth Digital Content Protection (HDCP) is a protocol that prevents unauthorized duplication of audio and video content transmitted through connections like HDMI.
If your Roku TV does not support this program’s content protection, you may experience the “HDCP Unauthorized. Content Disabled” error.
The error can also occur when there is a miscommunication between your Roku device and TV, which prevents the display of content.
The good news is that you can easily fix the error and get back to enjoying your favorite shows and movies! Let’s find out how to fix the Roku “HDCP Unauthorized. Content Disabled”
How To Fix the Roku “HDCP Unauthorized. Content Disabled” Error
Here is how to fix the Roku “HDCP Unauthorized. Content Disabled” error:
1. Restart Your Roku Device
A restart closes the open applications, clears the temporary data, and re-establishes the connection between your devices, which can help fix the HDCP error on your Roku.
Follow these steps to restart your Roku device:
- Step 1: Turn off your Roku device.
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Step 2. Unplug the power cable from the wall outlet.
- Step 3. Wait for at least 30 seconds.
- Step 4. Plug back the cable and turn on your device.
Pro Tip! This fix also works if you’re experiencing a black screen issue on your Roku TV.
2. Examine the HDMI Cable
Make sure that the HDMI cable you are using is compatible with your devices. Check that the cables are properly and securely connected.
If that doesn’t solve the error, unplug the cables from both your TV and Roku devices, wait for a few seconds, and reconnect them correctly using the user manual provided with your devices.
You can also check for physical damage to the HDMI cable and your device’s ports. If you notice any, try using an alternative cable if you have one available or purchasing a new one.
3. Adjust the Display Type
A mismatch between your devices’ display modes can cause a communication failure, resulting in an HDCP Unauthorized error. Changing the display mode can help resolve this problem.
These are the steps to change the display type on Roku:
- Step 1. Go to “Settings” on your Roku player.
- Step 2. Navigate to the “Display option”.
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Step 3. Choose the “Display type” supported by your TV.
- Step 4. Press “OK” and restart your device.
4. Update Your Roku Device
Updating your device can add new features and improvements and fix bugs that may cause errors like “HDCP Unauthorized. Content Disabled” on your Roku. This ensures compatibility and helps to create a connection between devices.
Here is how to update your roku device:
- Step 1. Click the “Home” button on your Roku remote.
- Step 2. Navigate to “Settings”.
- Step 3. Press “System”.
- Step 4. Click “Software Update > Check Now”.
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Step 5. Wait for new updates to “Download and Install” automatically.
5. Contact Roku Customer Support
If none of the above steps work, contact Roku customer support for further assistance. The support team can provide more troubleshooting steps or guide you through the setup process.
If your device is under warranty, the support team can determine whether it needs a repair or replacement. You can contact the support team via phone, website, or email. Just ensure you have the device information and identification card, which may be required.
Get Your Roku Going!
The Roku “HDCP Unauthorized. Content Disabled” error can be frustrating. However, with our simple steps, you can quickly fix the issue and enjoy your viewing experience. If nothing works, you can contact Roku customer care for more steps, repairs, or replacement if you are under warranty.
